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What is Direct Debit?

Direct Debit is one of the most convenient and easiest ways to pay. You pay an agreed amount each month directly from your bank account and your payments are protected by the Direct Debit Guarantee.

You'll get a summary bill at least twice a year (or more frequently depending on your account management preferences) detailing your energy consumption since your last bill.

And now, with our online Direct Debit Manager tool, you can choose what you want to pay each month. The tool allows you to view your energy usage and adjust your payments to suit your needs. To use the tool you'll need your current meter readings to hand.

How is my Direct Debit calculated?

We'll estimate your 12 monthly payments based on a number of factors:

  • How much energy we think you'll use over the next 12 months, based on your previous usage.
  • Your energy prices and discounts, including any price or tariff changes on your account since your last assessment, such as the end of a fixed price tariff.
  • Any credit or debit balance on your account.
  • Any seasonal changes that may mean you use more energy in the winter and less in the summer.

 In accordance with our terms and conditions we may apply the following charge:

Additional Charges - If we are unable to collect your Direct Debit payment, we may apply the following charge each time your Direct Debit payment fails

£5 Direct Debit Failed fee

Domestic Live Customers 

We may apply fees if your bill is paid late or if additional action is required.

  • £10 Late payment fee if unpaid after 14 days
  • £20 Additional fee if still unpaid after 28 days
  • £33.28 Pass to debt collections agency / visiting your home fee
  • £150 if we were to apply for a warrant to fit a prepayment meter

Domestic Final Customers 

We may apply fees if your bill is paid late or if additional action is required.

  • £10 Late payment fee if unpaid after 14 days
  • £20 Additional fee if still unpaid after 28 days
  • £28 Pass to debt collections agency fee

Meter readings

Because your Direct Debit payment is based on your energy consumption, it's important to give us your meter readings regularly. They can make a big difference to the accuracy of your Direct Debit.

Provide your meter readings 
 

To help you budget, we'll aim to keep your payments at a similar level throughout the year. This may mean that you're in credit during the summer months, which then offsets higher usage during the winter.

Updated by spower | 2 May 22

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