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Your bill explained

We think energy should be simple – and it starts with your bill. That's why we make our bill as straightforward as possible.

Depending how you pay, please watch a short video to take you through the changes:

(Note: you don't need sound to watch these)

  • I am a Direct Debit customer

  • I am a Quarterly Cash or Cheque customer

  • I am a Pay As You Go customer

In addition, you may have received an adjusted or amended bill - our videos below explain more.

  • Adjusted bill video

  • Amended bill video

You'll also receive an 'Important Information' leaflet with your bill - this includes information such as where to get impartial advice and what to do if you're moving home.

Leaflet links

Updated by spower | 8 Oct 21

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