To work out your energy usage we take the number of Electricity and/or Gas units used (in Kilowatt Hours) from your previous bills and then plot the resulting information in a graph.
Energy Usage Graph
Your energy usage graph shows your average daily usage across the time period that you have been with ScottishPower.
As most accounts are only normally billed every quarter, it can be hard to work out a true representation of a customer’s energy usage, especially if you have received any estimated bills. By showing the average daily usage, it helps portray a more accurate graph for you.
To get a more accurate graph like the one shown below, we recommend you enter more meter readings each year, at suitable intervals for you. This will also make sure that your account is up to date, your bills are as accurate as possible and that your payments remain on track, so that at the time of your annual review, you don’t have a large debit or credit balance on your account .
How can I improve my usage?
View our energy saving tips to help save on both your gas and electricity
View Energy Saving Tips
Reducing the amount of energy you use means your bills will be lower.
Here are 5 simple tips to help you use energy more efficiently:
Turn the heating down. When you reduce your thermostat by one degree Celsius, you`ll cut your fuel bills by up to 10%.
Switch equipment off, don`t let it standby. Leaving equipment on standby costs the UK almost £1 billion a year.
Insulation. You could save £310* a year on your heating bills by installing cavity wall insulation and by topping up the insulation in your loft.
Use energy savings light bulbs. They last up to 10 times longer than ordinary light bulbs.
Wash at 30 degrees Celsius. This uses about 40% less electricity than at a higher temperature.
View more energy saving tips with our Energy efficiency toolkit
For more information on how to save money by saving energy go to The Energy Saving Trust and click on the country that you live in.
*These are estimated figures based on insulating a gas-heated, semi-detached home with three bedrooms and installing cavity wall insulation and insulating an uninsulated loft
We believe paying for your energy should be quick, simple – and, most of all, convenient. That’s why we offer a whole range of ways to pay, so you can choose the one that suits you best.
Spread your energy costs evenly across the year. Direct Debit explained
Pay As You Go
Simply pay for your energy as you use it. More about Pay As You Go
Monthly cash plan
Spread your energy costs across the year in monthly cash payments. Monthly cash explained
With a card
Pay your bill online, using the App or over the phone with your bank card. Pay by card/transfer
More ways to pay
Other ways to pay for your energy, including at your bank, PayPoint or by cheque. Find out more
Helping you pay your bill
Having difficulties paying for your energy? Please get in touch and we may be able to help. Get help now
If you’d like to request a credit balance refund, we're happy to discuss this with you. To find out how, click below to choose your payment method or circumstance.
I pay by Direct Debit
With Direct Debit we spread the cost of your energy evenly across the year. You can often build up a credit balance through the summer months, putting your account in credit. It may be a good idea to leave this balance on your account to pay for the extra energy you’ll use during the winter. At your annual review if your account is in credit, you shouldn’t need to do anything, as we'll automatically refund this to you as outlined below.
If your annual review is based upon actual meter readings and your balance is greater than one month's payment value or you are over £75 in credit, we'll automatically refund your balance during your review.
But if your credit amount is less than one month's payment value or under £75, we'll carry it forward into next year's payment plan.
If you wish to request a refund online outside of your annual review then this may mean we need to recalculate your monthly payment amount. Please login to provide us with up to date meter readings so we can check if your account is eligible for a refund.
If you have an online account, login now to enter your meter readings.
Enter meter readings online
Not got an online account yet? Register now
I pay each quarter by cash/cheque
If you have supplied us with accurate meter readings, and your credit balance is £5 or more, then we'll automatically refund your credit balance.
If your bill has been estimated, please supply accurate meter readings and we’ll then calculate if any refund is due.
If your credit balance is under £5, we'll usually roll this into the balance of your next bill, but if you want a refund, please contact us.
I pay by a different payment method
You can ask for a refund at any point. Simply contact us and we'll be happy to review your account. Please don’t forget to have up to date meter readings to hand when you call.
I'm moving home and have a credit balance
I'm moving my ScottishPower account to my new home
You should normally be able to transfer your account balance from your old home to your new home automatically.
Simply complete the moving home process, and we'll be able to help you transfer your account to your new home.
I'm moving to a different supplier at my new home
Please supply meter readings to your new supplier. If you supplied actual meter readings to them and the balance of your final bill is greater than £5, we'll refund you automatically.
We’ll do this directly into your bank account if you pay by Direct Debit or we’ll send you a cheque if you don’t. Either way your refund will be with you within 14 days. Please don’t cancel your Direct Debit until we’ve issued your refund. If you have then we’ll refund your credit by cheque and this may take an additional week.
If your balance is under £5 or we have closed your account based on estimated reads please contact us to arrange a refund.
See more about moving to a new supplier.
I've closed my ScottishPower account
We wait for your new supplier to give us the opening meter readings you gave them. Whilst they’ll use them to open your new account, we’ll use them to close your account and create your final bill.
If we haven’t received them and have based your bill on estimated readings we need you to c ontact us with up to date meter readings so we can provide you with an accurate final bill.
If we owe you more than £5, we’ll refund you within 14 days either directly into your bank account if you pay by Direct Debit, or we’ll send you a cheque if you don’t. If you’ve cancelled your Direct Debit we’ll send you a cheque within 3 weeks.
If your credit balance is under £5 please c ontact us to arrange your refund.
To refund any credit that you may be due at your previous address, we will need your final meter readings for that address.
If you have a Prepayment meter you should contact us to request a refund.
We’re part of the industry campaign “MyEnergyCredit”. This aims to reunite former customers with credit balances that have not been refunded to them.
If you think you had an unclaimed credit balance when you switched supplier or moved house, no matter how long ago, just get in touch with the following details. We’ll investigate and get back to you within 10 working days.
Your ScottishPower account number
The address that we supplied you at
Date of the final invoice
Name & address for refund to be issued to (if this is different than the account holder, please tell us why)
Once you have these details, just click below to contact us. You’ll need to fill in a few contact details, then select ‘Refund’, and enter the details in the ‘Your Enquiry’ box.