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Meet Eilidh, the Community Manager!

posted by  Eilidh | A year ago

 

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 Hi there,

Welcome to our ScottishPower Community!

I’d like to introduce myself, my name’s Eilidh and I’ll be your Community Manager.  Yes, I know what you’re thinking….how on earth do you pronounce that name?!  It’s ok you’re not the only one, it’s a struggle most people encounter when they’re first introduced to me.  The best way for me to describe how to pronounce it is “Ay-ley” Smiley Happy

I’m sure you’re also wondering what my role as Community Manager is…I’m here to make sure the community is a place where you can easily connect with each other to ask questions, share advice and best practice on all areas of energy.  The Community is here to help you so don’t hesitate to leave me a comment if you have any ideas or suggestions on how I can help make the Community better for you!

I look forward to hearing from you and getting to know you all Smiley Happy

Eilidh

10 comments
posted by shampoocrew | A year ago

Hiii Eilidh! 

posted by power2017 | A year ago

just received a cold call saying Scottish Power wanted to make an appointment to check the meters. Has anyone else received similar calls?

posted by chele67 | A year ago

Thank you elildh, can you just confirm that the day and night rates are as you advise as I was told today that mine is 2330-0800 and have adjusted my usage accordingly.

thank you in advance😊

posted by  Eilidh | A year ago

Hi @power2017, we do perform checks on meters that are over a certain age so this will have likely been a genuine call.  I'd recommend you call our customer service team who will be able to confirm this.

posted by  Eilidh | A year ago

Hi @chele67, yes the day and night rates are as I advised in my message in your post in the topic "Tariffs" 😊 Thanks for joining our Community, please let us know if we can help you any other questions you may have 😀

posted by Caroline | A year ago

Does anyone out there have ground source heating and if so, do you find it very expensive?  I am currently in a dispute with Scottish Power over billing issues and as a result I have had to carefully monitor my usage over these past  6 weeks.  I live in a small one bedroom  flat and I work around 45 hours per week so I'm only home evenings and most weekends.   From 21st Nov - 19th Dec I used 4655 units @ 0.13p per unit so that's around £65 per month.  Now, bear in mind that these dates include one of the coldest weeks we've had in this part of Scotland this year so surely I shouldn't be paying £70 per month direct debit for every month - including spring and Summer!? Can anyone advise me to how to get help monitoring my usge and subsequent billing?  I did ask about a smart meter but Scottish Power have no plans to instal in my area for over a year.

posted by alkess | A year ago

I am trying to transfer to ScottishPower, it wants a meter reading , the web says everything is working but it wont let me get in to submit reading, it says it has an error, I tried the android app and that didnt work either, additionally it would not let me email.

Is it always like this ???   Anyone any views on this or advice ....should i continue to try and transfer  

posted by Nan | A year ago

I have a smart metre yet I am still waiting for my online bill to arrive - I dont understand and want to know more.

Before you suggest going on DD, I refuse to go on direct debt as previous energy providors just feel free to increase the DD ammounts without consulting me and then I am in mass credit and not earning interest on my money - but thats another matter altogether and a practice that probably doesnt happen now.

Back to the waiting for the bill from the smart metre reading.......... can anyone tell me how long the average turn around is from when a metre reading is transmitted (actual reading) to when the online bill is issued. So far its been 3 days which isnt long but the whole idea of smart metres and online billing was to reduce the delays in readings and bill issuing along with keeping on track with usage. Can someone explain the process between the smart metre sending the readings and the online bill arriving into my account as its a bit of a mystery to me which I would like to get a better undastanding of.

posted by Rico | A year ago

Hi Eilidh,, I had my smart meters both installed on 3rd Jan 2018. Only the electric meter is showing up on my online account and this differs to the reading on the monitor.  It is set to update daily. The gas is still reading the reading I entered on the day it was changed. When can I expect the gas reading to come online, surely it should pick it up immediatey unless it has a fault.

Regards  Guy....

posted by Tracey | 11 months ago
How on earth do you log out of 'my account'?

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