At ScottishPower we aim to give our gas and electricity customers the best possible service. But if something's gone wrong, we always investigate, and do everything we can to put things right. We’ve tried to make our complaint process as simple as possible by following a 3 stage approach. The first step to resolving your complaint is to contact us, where you can chat to us or give us a call. If after making contact with us about your complaint and you’re not happy with the progress or the outcome you can escalate your complaint to Resolver, our third party complaint resolution provider.
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Our customer service teams are on hand to resolve your issue - chat to us now. Monday to Friday 8am – 10pm, and Saturday 8:30am – 6pm
If you've been through Stage 1 and 2 and feel your complaint is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. We normally respond within 3-5 days.
Please include a note of your complaint reference number if you already have one and provide full details on why you need to escalate your issue and what we can do to resolve it.