At ScottishPower we aim to give our gas and electricity customers the best possible service. But if something's gone
wrong, we always investigate, and do everything we can to put things right. We’ve tried to make our complaint
process as simple as possible by following a 3 stage approach. The first step to resolving your complaint is to
contact us, where you can chat to us or give us a call. If after making contact with us about your complaint and
you’re not happy with the progress or the outcome you can escalate your complaint to Resolver, our third party
complaint resolution provider.
If you have an issue and you'd like to speak to our customer service team call us - free on:
0800 074 1985 Monday to Friday 8am - 10pm, and Saturday 8.30am - 6pm
Get an instant response
Our customer service teams are on hand to resolve your issue - chat to us now. Monday to Friday 8am – 10pm,
and Saturday 8:30am – 6pm
This is the final stage of our complaints process, we aim to resolve all complaints before this point, however if you
feel it is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing
a short form below. We normally respond within 3-5 days.
Please include a note of your complaint reference number if you already have one and provide full details on why you
need to escalate your issue and what we can do to resolve it.