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ScottishPower Complaints

At ScottishPower we aim to give our gas and electricity customers the best possible service. But if something's gone wrong, we always investigate, and do everything we can to put things right. We’ve tried to make our complaint process as simple as possible by following a 3 stage approach. The first step to resolving your complaint is to contact us, where you can chat to us or give us a call. If after making contact with us about your complaint and you’re not happy with the progress or the outcome you can escalate your complaint to Resolver, our third party complaint resolution provider.

 

Stage one

 

Call us

If you have an issue and you'd like to speak to our customer service team call us - free on:

0800 074 1985
Monday to Friday 8am - 10pm, and Saturday 8.30am - 6pm


Get an instant response

Our customer service teams are on hand to resolve your issue - chat to us now.
Monday to Friday 8am – 10pm, and Saturday 8:30am – 6pm


Want to chat to us?

 

Stage two

 

Raise your issue using Resolver

We work with Resolver, a free to use, independent complaints service. You can raise your issue using their simple online process and we'll work with them to resolve it as quickly as possible.

Please note: Resolver do not manage issues in relation to Boiler Care, if your issue is in relation to Boiler Care please visit www.scottishpower.co.uk/boilercarecomplaints

 

Resolver logo.png

Raise your issue with Resolver


 

Stage three

 

Raise your issue to our Customer Service Director

This is the final stage of our complaints process, we aim to resolve all complaints before this point, however if you feel it is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. We normally respond within 3-5 days.

Please include a note of your complaint reference number if you already have one and provide full details on why you need to escalate your issue and what we can do to resolve it.

Escalate complaint

 

For more detailed information on how we will handle your complaint, download our complaints procedure.

Download our complaints procedure


 

Our complaints performance

You can view our performance in handling complaints over the last 4 quarters and the overall performance for the last year.

Updated by Heather0403 | 9 May 19

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