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ScottishPower Complaints

At ScottishPower we aim to give our gas and electricity customers the best possible service. But if something's gone wrong, we always investigate, and do everything we can to put things right. We’ve tried to make our complaint process as simple as possible by following a 3 stage approach. The first step to resolving your complaint is to contact us, where you can chat to us or give us a call.


Stage one


Call us

If you have an issue and you'd like to speak to our customer service team call us - free on:

0800 074 1985
Monday to Friday 8am - 8pm, and Saturday 8.30am - 4pm

Get an instant response

Our customer service teams are on hand to resolve your issue - chat to us now.
Monday to Friday 8am – 10pm, and Saturday 8:30am – 6pm


Want to chat to us?


Stage two


We are working to resolve your issue

If we can’t resolve your issue straight away we’ll assign your complaint to a specialist complaint handler. They will get in touch with you and work to resolve this to your satisfaction.

If you need to chat to us about your complaint please see Stage 1


Stage three


Escalate your complaint to our Customer Service Director

To have reached this stage you will have already told us about your issue and have a complaint with us.

If this is not the case please tell us about your issue via Stage 1 of our complaints process where you can get in touch.

If you are at this stage and feel your complaint is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. We normally respond within 5-7 days.

You will be required to provide your complaint reference number, which can be found on any of the correspondence from us regarding your complaint.

Escalate complaint


For more detailed information on how we will handle your complaint, download our complaints procedure.

Download our complaints procedure


Our complaints performance

You can view our performance in handling complaints over the last 4 quarters and the overall performance for the last year.

Updated by ScottishPower | 18 Dec 19

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