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ScottishPower Small Business complaints

At ScottishPower we aim to give our customers the best customer service , but if something  goes wrong we always investigate and do everything we can to put things right.  We've tried to make our complaint process as simple as possible by following a three stage process which we have outlined below.

 

Stage one

 

 

Call us

 

If we’re not available to chat or you would rather speak to us you can call us - free on:

Small business


0800 040 7002

Monday to Friday 8am - 7pm, and Saturday 8.30am - 1pm


 

Stage two

 

Raise your issue to our Customer Service Director

 

If you have already raised your issue with our small business customer service team and feel it is not resolved, you can contact our Director Support team by completing a short form. If you have not yet raised a complaint and need additional help please complete the form and we will investigate for you. One of our agents will get in touch with you as soon as possible,

Please include a note of your complaint reference number if you already have one and provide full details on why you need to escalate your issue and what we can do to resolve it.

Escalate complaint

If you are a large business customer, please click here


 

Stage three

 

This is the final stage of our Small Business Complaints Procedure.  We work hard to resolve all complaints by this point, and we’re sorry if you feel your complaint is not yet resolved to your satisfaction or if you don’t agree with the outcome.  You can re-contact our Directors support team or seek further independent support and advice should you need it.  This information is contained in our procedure below.

For more information on how we will handle your complaint or other ways to get in touch - download our complaints procedure.

Download our complaints procedure


 

Our complaints performance

 

You can view our performance in handling complaints over the last 4 quarters and the overall performance for the last year.

Updated by ScottishPower | 2 Oct 18

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