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ScottishPower sales complaints

We want you to be completely happy with your decision to join ScottishPower, but if something’s gone wrong during the sales process or you’ve changed you mind we want to put things right. Please contact us so that we can work on resolving your issue as quickly as possible. We’ve outlined our simple 3 stage process to handling your complaint below.

 If you’re within the 14 day cooling off period and wish to cancel your switch to ScottishPower please call us

0800 400 200

Monday to Thursday 8am – 9pm, Friday 8am – 8pm and Saturday 9am – 5pm

To find out more about our cancellations process or download our cancellations form here 

Stage one

 

 

Call us

 

If you have an issue and you’d like to speak to our customer service team call us - free on:

Customer services


0800 074 1985

Monday to Friday 8am - 10pm, and Saturday 8.30am - 6pm

 

Stage two

 

Raise your issue to our Customer Service Director

 

If you have already raised your issue with our customer service team and feel it is not resolved, you can contact our Director Support team by completing a short form. If you have not yet raised a complaint and need additional help please complete the form and we will investigate for you. We normally respond within within 3-5 days.

Please include a note of your complaint reference number if you already have one and provide full details on why you need to escalate your issue and what we can do to resolve it.

Escalate complaint


 

Stage three

 

This is the final stage of our complaints process, we aim to resolve all complaints by this point, however if you feel it is not resolved to your satisfaction or if you do not agree with the outcome of your complaint you can contact our Director support team, if not already done so, or you can seek further independent support and advice should you need it. This information is contained in our procedure below.

For more information on how we will handle your complaint or other ways to get in touch - download our complaints procedure.

Download our complaints procedure


 

Our complaints performance

 

You can view our performance in handling complaints over the last 4 quarters and the overall performance for the last year.

Updated by ScottishPower | 12 Oct 18

Labels: complaints

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