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ScottishPower sales complaints

We want you to be completely happy with your decision to join ScottishPower, but if something’s gone wrong during the sales process or you’ve changed you mind we want to put things right. Please contact us so that we can work on resolving your issue as quickly as possible. We’ve outlined our simple 3 stage process to handling your complaint below.

 If you’re within the 14 day cooling off period and wish to cancel your switch to ScottishPower please call us

0800 400 200

Monday to Thursday 8am – 9pm, Friday 8am – 8pm and Saturday 9am – 5pm

To find out more about our cancellations process or download our cancellations form here 

Stage one

Call us

We are now operating a reduced service in our call centres. To help those most in need, we are only able to take calls from customers who are at risk of going off supply.

If you are at risk of going off supply, please call 0800 027 0072.

Your issue is still important to us, so if you'd like to speak to our customer service team please email us at contactus@scottishpower.com and we’ll respond as soon as possible


Stage two

 

We are working to resolve your issue

If we can’t resolve your issue straight away we’ll assign your complaint to a specialist complaint handler. They will get in touch with you and work to resolve this to your satisfaction. 

Please note that during this time whilst we are working to a reduced service this could take longer than normal.

Stage three

 

Escalate your complaint to our Customer Service Director

To have reached this stage you will have already told us about your issue and have a complaint with us.

As we are now operating a reduce service we need to ensure our staff are handling calls from our customers that are at risk of going off supply and are most vulnerable. For this reason, it is not possible to escalate your complaint at this time but please be reassured your complaint handler will be in touch as soon as is possible to resolve your issue.

For more detailed information on how we will handle your complaint, download our complaints procedure.

Download our complaints procedure


 

Our complaints performance

You can view our performance in handling complaints over the last 4 quarters and the overall performance for the last year.

Updated by ScottishPower | 27 Mar 20

Labels: complaints

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