At ScottishPower we aim to give our gas and electricity customers the best possible service. But if something's gone wrong, we always investigate, and do everything we can to put things right. We’ve tried to make our complaint process as simple as possible by following a 3 stage approach. The first step to resolving your complaint is to contact us, where you can chat to us or give us a call.
If you have an issue and you'd like to speak to our customer service team call us - free on:
0800 074 1985 Monday to Friday 8am - 8pm, and Saturday 8.30am - 4pm
Get an instant response
Our customer service teams are on hand to resolve your issue - chat to us now. Monday to Friday 8am – 10pm, and Saturday 8:30am – 6pm
Want to chat to us?
We are working to resolve your issue
If we can’t resolve your issue straight away we’ll assign your complaint to a specialist complaint handler. They will get in touch with you and work to resolve this to your satisfaction.
If you need to chat to us about your complaint please see Stage 1
Escalate your complaint to our Customer Service Director
To have reached this stage you will have already told us about your issue and have a complaint with us.
If this is not the case please tell us about your issue via Stage 1 of our complaints process where you can get in touch.
If you are at this stage and feel your complaint is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. We normally respond within 5-7 days.
You will be required to provide your complaint reference number, which can be found on any of the correspondence from us regarding your complaint.
For more detailed information on how we will handle your complaint, download our complaints procedure.
Download our complaints procedure
Our complaints performance
You can view our performance in handling complaints over the last 4 quarters and the overall performance for the last year.
Last 4 quarters