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Honeywell Smart Thermostat FAQs

Smart Thermostat Questions

  1. How do I setup a Honeywell Home account?
  2. How do I control my Honeywell Smart Thermostat in the ScottishPower app?
  3. I have forgotten my Honeywell Home login details, what do I do?
  4. My WiFi details have changed, how do I update them?

1. How do I setup a Honeywell Home account?

Your Honeywell Home account is separate to your normal ScottishPower username and password. During your installation the engineer will show you how to setup a new Honeywell Home account. You should remember these details as you will need your Honeywell Home username and password to use the Smart Thermostat feature within the ScottishPower app.

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2. How do I control my Honeywell Smart Thermostat in the ScottishPower app?

We have partnered with Honeywell to allow you to control your Honeywell Lyric T6R Smart Thermostat in the ScottishPower app. Once you have setup your thermostat during the installation process, the Smart Thermostat tile will appear on the home screen of your ScottishPower app. To start using the app all you have to do is click on the Smart Thermostat tile where you will be presented with a Honeywell login page. You should enter the Honeywell Home username and password that you setup at installation, you will only need to do this once as the next time you open the Smart Thermostat feature you will be able to control your thermostat without the need to login again on that device.

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3. I have forgotten my Honeywell Home login details, what do I do?

When you open the Smart Thermostat tile in the ScottishPower app you will initially be presented with the Honeywell login page, on this page you have the option to reset your password. Simply enter your email address and click 'Forgotten Password?', if your email matches the one that you used to setup your Honeywell Home account at installation, you will then be sent an email with a link to reset your password.

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4. My WiFi details have changed, how do I update them?

To update your WiFi details you will currently have to use the Honeywell Home app. We are working with Honeywell to allow you to do this in the ScottishPower app in the future. To use the Honeywell Home app you will need to download the app from the relevant app store, links below. Once download you should login with your Honeywell Home username & password and go to 'Thermostat Configuration' in the menu.

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Updated by SPHelp | 13 Oct 18

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