Following the latest advice issued by the UK Government, we are now operating a reduced service in our call centres. To continue helping those in need, we ask that customers only call us in the event of an emergency, such as customers with Prepayment meters who are at risk of going off supply. Otherwise, please use our website and app. We need to keep the very limited telephone lines open for customers that need to speak to us, please do not phone unless your supply is at risk.
Now more than ever it’s important toregister online so we can keep you updated via email and SMS. If you don’t have the ability to use our online services you can email us at email@example.com. Your email will be placed in a queue to answer. Moving forward, the most practical way to manage your energy account is to take the time and become an online customer. It doesn’t matter how you pay for your energy, our online services are available to all customers.
You can manage your account online 24/7. By using our digital services you are recognising that there are other customers who really need our urgent help. With your support, our reduced call centre employees can continue to help our most vulnerable customers. Thank you for your understanding. Please register for your online service here. You can then manage your bill, make a payment or view your consumption. That way, we can easily communicate with you as we move together through this unprecedented time. We have also provided frequently asked questions below to answer your queries.
We appreciate this is an anxious time, so we want to reassure you we are doing all we can to guarantee the safety of all our customers and employees. We continue to closely monitor the changing situation across the UK and will update this page as and when it’s appropriate.
We are currently working through advice specific to our small business customers during this time. Please keep checking back to this page for updates.
Direct Debit customers
Important information for Direct Debit customers
We know that these are challenging times and many of our customers' households have been impacted , but we ask that you don’t cancel your Direct Debit if you can avoid doing so. If you’re worried about paying your energy bill, please know that we are working hard to support you. We’ll be providing more information over the coming days about new flexible payment options, such as payment holidays and reducing Direct Debits which you may be eligible for. Please keep checking back to this page for further information.
UK Government Support
This webpage contains some links to UK and Scottish Government information regarding the types of financial support being made available to businesses following the Covid-19 outbreak.
Please note that the information contained in these links is general and may be subject to change from time to time. You should regularly review the guidance issued by the UK and Scottish Governments and seek independent financial advice before making any decisions that may affect your business.
Please note that ScottishPower is not responsible for the information contained in any of these links.