There are many different ways we can make communications easier for you. These include:
You can contact us by Webchat and Phone by clicking here - here
Communications in alternative formats – we offer Braille, large print or Compact Disc
Nominated Person Scheme – nominate another person to receive your bills and other communications for you. Useful if you have sight difficulties or need additional support with your communications
Hearing or speech difficulties? – We have lots of ways that you can communicate with us that don’t involve calling. You can:
Set up and alter your account details on our website
Use our web-chat on available pages
e-mail us or write to us
Use Facebook Messenger for private communications
Follow us on Twitter and Facebook
Contact the Next Generation Text Service who offer services that can help you contact us. Visit ngts.org.uk
Don’t speak English? – we can provide interpreters for many different languages to help you discuss your energy account.
