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Easy Ways to Contact Us

 There are many different ways we can make communications easier for you. These include: 

  • You can contact us by Webchat and Phone by clicking here - here
  • Communications in alternative formats – we offer Braille, large print or Compact Disc
  • Nominated Person Scheme – nominate another person to receive your bills and other communications for you.  Useful if you have sight difficulties or need additional support with your communications
  • Hearing or speech difficulties? – We have lots of ways that you can communicate with us that don’t involve calling.  You can:
  • Set up and alter your account details on our website
  • Use our web-chat on available pages
  • e-mail us or write to us
  • Use Facebook Messenger for private communications
  • Follow us on Twitter and Facebook
  • Contact the Next Generation Text Service who offer services that can help you contact us. Visit ngts.org.uk
  • Don’t speak English? – we can provide interpreters for many different languages to help you discuss your energy account.

Updated by Eilidh | 10 Sep 18

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