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Price Cap

What is the energy price cap?

In 2019, the energy regulator Ofgem introduced price caps for certain customers to limit the amount you can be charged per unit of gas and electricity and for standing charges. The price cap ensures your energy bills are fair and protects against overcharging. While your energy bill can still go up or down depending on how much gas and electricity you use, the price per unit will never go above the energy price cap.Ofgem review the energy price caps twice a year and they come into effect in April and October each year. Once set, suppliers cannot charge more than the cap per unit of gas and electricity.

Will the energy price caps affect you?

If you are on one of our Standard (variable) or default tariffs, or are a prepayment customer, then yes, the energy price cap will automatically be applied. If your prices need to increase, we will notify you at least 30 days before the change takes place. The price cap does not apply if you are on a fixed price tariff.

Can you avoid future changes to your bills?

If you choose one of our fixed price tariffs, your unit prices will not be affected by the price cap and your prices will remain fixed for the duration of your chosen tariff. You can move between any of our tariffs without paying exit fees. Simply log in to your online account here or call 0800 027 0072* to chat through the best option for you.

Do you need further help?

If you need more support, we’re here to help. You may be eligible for our Priority Services Register for a number of reasons, including if you have a chronic illness, disability or there’s been a change in your personal circumstances. Find out more or call us on 0800 027 0072*.

Where can you find more information?

To read more about the Ofgem energy price caps, please visit https://www.ofgem.gov.uk/energy-price-caps/consumers

*Monday to Friday 8am - 8pm and Saturday 8:30am to 4pm

Updated by Gordon | 21 Feb 20

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