The energy regulator, Ofgem, has set price caps to limit the amount you can be charged per unit of gas and electricity and for standing charges. The price caps ensure your energy bills are fair and protects against overcharging. While your energy bill can still go up or down depending on how much gas and electricity you use, the price per unit and standing charge will never go above the energy price caps. Ofgem review the energy price caps twice a year and any changes they make come into effect on 1st April and 1st October each year. Once set, suppliers cannot charge more than the cap per unit of gas and electricity.
Will the energy price caps affect you?
If you are on one of our Standard (variable) or default tariffs, or are a Pay As You Go customer with a prepayment meter, then the energy price caps will automatically be applied. If your prices need to increase as a result, we will notify you at least 30 days before the change takes place.
Can you avoid future changes to your bills?
If you choose one of our fixed price tariffs, your prices will not be affected by the price caps and they will remain fixed for the duration of your chosen tariff. All our new fixed price tariffs are backed by 100% green electricity made by our windfarms right here in the UK - so you’ll be making a greener choice for the planet too. Simply log in to your online account here or call 0800 027 0072* to chat through the best option for you. Remember - you can move between any of our tariffs without paying exit fees.
Is additional support available?
If you need more support, we’re here to help. You may be eligible for our Priority Services Register if you have a chronic illness, have a disability, are of advanced age or if you have experienced a change in your personal circumstances. Find out more or call us on 0800 027 0072*.