The Warm Home Discount is a programme of support aimed at households who may struggle with their energy bills. The scheme was introduced by Government on 1st April 2011 and will run until 2021. Electricity suppliers will deliver the scheme and will primarily help qualifying customers by providing rebates on electricity accounts to help when bills may be higher over the winter period.
Some customers will qualify automatically for a rebate and if you do, you'll receive a letter from the Department of Work and Pensions telling you this. Otherwise you can apply to ScottishPower for the rebate if you meet certain eligibility criteria. Find more information on whether you qualify for the scheme below, in the section titled ‘Are you eligible for a Warm Home Discount rebate during 2018/2019?'.
If you're a ScottishPower domestic customer on 8th July 2018 (the qualifying date) and are receiving:
The Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)
You don't need to apply to receive the rebate as you'll receive a letter from the Department for Work and Pensions during 2018 confirming that you qualify for the Warm Home Discount rebate and advising you what to do next.
If you or your partner were in receipt of Pension Credit Guarantee Credit on 8th July 2018 and believe you may qualify for the rebate but have not received a letter by 7th December 2018, please contact the Warm Home Discount Scheme helpline.
Telephone: 0800 7310214 , Monday to Friday, 8:30am to 4:30pm. This helpline is for Pension Credit Guarantee Credit customers only.
The deadline date to claim a Warm Home Discount Scheme rebate is the 28th February 2019. Please ensure you contact the helpline prior to this date in order for you to not miss out.
To qualify for the ScottishPower Warm Home Discount Broader Group rebate, you must be a domestic ScottishPower account holder and you or another member of your household must be in receipt of:
or if the following applies you may also qualify:
There is a child permanently living in your household who:
You or another member of your household:
If you or someone in your household meets the Broader Group criteria above, the relevant person can apply for a Warm Home Discount Broader Group rebate. You can apply online, by following the link below or contact us directly.
Please note, to verify eligibility for the Warm Home Discount Scheme, ScottishPower may:
i. Share the information contained in your application with the Department for Work and Pensions to confirm you are in receipt of a qualifying benefit,
ii. Alternatively the applicant may be contacted by letter by ScottishPower or a company working on ScottishPower's behalf and asked to provide documentary evidence of the benefits received. If the required evidence is not provided within the timescales requested, the rebate will not be paid.
For applicants who apply and qualify for the rebate, the rebate will be paid by 31st March 2019. If your circumstances change after you apply you must let us know as you may no longer be eligible for the rebate.
Please note, that the household must have a ScottishPower domestic electricity account when the Broader Group rebate is paid. Only one rebate will be made per electricity account.
If you change energy supplier between applying for the Warm Home Discount scheme and the rebate being paid, you will no longer be eligible for a rebate under the ScottishPower Warm Home Discount Scheme and you will need to apply to your new energy supplier for a rebate under the Warm Home Discount scheme. Eligibility criteria might differ between energy suppliers. If you receive both your electricity and gas from ScottishPower, on receipt of payment you may ask for the Warm Home Discount to be transferred on to your gas account.
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