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What is our Priority Services Register?

The ScottishPower PSR service will help many customers, including:

  • Those in debt through the provision of help and advice. We can also ensure you are on our lowest cost tariff and providing external sources of help
  • The elderly
  • The deaf
  • Visually impaired
  • The ill or disabled

It provides a range of services to help you manage your energy account if you need extra support. And, they’re available at no additional charge.

You can join our Register if you, or someone in your household:

  • Has a disability
  • Has a chronic illness
  • Is of pensionable age
  • Is blind or partially sighted
  • Is deaf or hard of hearing
  • Has another type of special need
  • Has had a change is personal circumstances (e.g a bereavement or divorce)

If we become aware that you would benefit from any of our Priority Services, we’ll offer to add you to our Register. Or you can ask to join our Priority Services Register if you think you’re eligible.

Apply Here

Call us
If you’d rather speak to someone, you can call us on 0345 270 0700. Our contact centres are open Monday to Friday 8.30am until 7pm and 8.30am until 1pm on a Saturday.

Your water company will also offer a range of additional services that may be of help. You can find out more at ofwat.gov.uk or contact your water company directly.

Our range of services to help include:

Communicating with us

  • Communications in alternative formats – we offer Braille, large print or Compact Disc
  • Nominated Person Scheme – nominate another person to receive your bills and other communications for you.  Useful if you have sight difficulties or need additional support with your communications
  • Hearing or speech difficulties? – We have lots of ways that you can communicate with us that don’t involve calling.  You can:
    • Go to our website and:
      • set up and alter your account details
      • use our web-chat on available pages
    • e-mail us or write to us
    • use Facebook Messenger for private communications
    • follow us on Twitter and Facebook
    • contact  Relay UK who offer services that can help you contact us.  Visit relayuk.bt.com/
  • Don’t speak English? – we can provide interpreters for many different languages to help you discuss your energy account.

You stay safe and secure 

  • Password Service - we can hold a personal password securely on our system for our representatives to quote when they visit you.
  • Continuous electricity supply – we will notify your local electricity distribution company if you have essential medical equipment that relies on electricity to make sure you are notified in advance of any interruption to your supply.  They’ll also prioritise your reconnection if there’s an unexpected power cut.
  • Help with meter readings – we can provide a more frequent meter reading service for you
  • Free gas safety check – an annual gas safety check.  Further eligibility criteria apply
  • Meter Moves – if it’s not practicable for you to continue to operate your prepayment meter we’ll arrange to move or remove it free of charge.

 Free Gas Safety Check Eligibility 

 Are you eligible for a free annual gas safety check?

You’ll be eligible for a free annual gas safety check if you own and occupy your own home, receive a means tested benefit and:

  • you live with at least one child who is aged under five years;


  • you are of pensionable age, disabled or chronically sick and either:
  • Live alone,


  • Live with others - all of whom are of pensionable age, disabled, chronically sick or under 18
  • haven’t already received a gas safety check within the past 12 months.

If you rent a property, your landlord is responsible for arranging an annual gas safety check.

Updated by customerservice | 13 Jun 22

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