Moving Home FAQs

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Moving Home Questions

1. How do I tell you that I’m moving home?
2. How do I notify you of a new tenant moving into a property?
3. I've moved home and have a credit balance – how and when will I get my refund?
4. I didn’t take final meter readings when I moved home, how will this affect my final bill?
5. What do I do with my Prepayment Key/Card when I move home?
6. Do you need additional information from my prepayment meter when I move home?
7. Why do I need to give meter readings when I’m moving home?
8. I’m moving home but haven’t sold my old house yet. When should I provide you with my final readings?
9. How do I find out who supplies my new home?
10. What's the best tariff for me in my new home?
11. Why are you sending letters to my home in someone else’s name?
12. Will I keep the same ScottishPower account number when I move house or change address?
13. I’m moving to a home already supplied by ScottishPower - will the electricity/gas be on when I move ...

1. HOW DO I TELL YOU THAT I’M MOVING HOME?

Please let us know you're moving home at least 2 working days before your move. Simply complete the Moving Home process online, and we'll be able to help you transfer your account to your new home.

If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.

Please make sure you have this information to hand:

• The date you're moving
• Up to date meter readings
• The addresses of your old and new home
• Contact details for the landlord/letting agents (if applicable)
• The name of the new occupier at your old address (if known)

You can use our change of address check list to make sure you don't forget anything.

If you don’t give us at least 2 working days’ notice before you move out, you’ll continue to be responsible for the energy supply for 2 days after you give us notice or until the new occupier enters into an energy supply contract.

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2. HOW DO I NOTIFY YOU OF A NEW TENANT MOVING INTO A PROPERTY?

Either you (as the Landlord) or your tenant can let us know of the change. However, the new tenant or account holder (if this differs) needs to contact us to set up their new account, tariff and payment plan. 

We need at least 2 working days before the change. Otherwise the existing tenant will continue to be responsible for the energy supply for 2 days after you give us notice. Simply complete the Moving Home process online, and we'll be able to help make the change for you. If your property is fitted with a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option. 

Please make sure you have this information at hand:

• The date the new tenant is moving in
• Up to date meter readings
• The addresses of your property
• Contact details for you as the landlord/letting agents
• The name of the new tenant
• Forwarding details of the tenant moving out (if applicable) so we can prepare a final bill.

You can use our change of address check list to make sure you don't forget anything

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3. I'VE MOVED HOME AND HAVE A CREDIT BALANCE – HOW AND WHEN WILL I GET MY REFUND?

If ScottishPower supplies the energy at your new home your account balance should normally be transferred from your old home to your new home automatically.

If ScottishPower don’t supply the energy at your new home and you supplied actual meter readings and the balance of your final bill is greater than £5, we'll refund you automatically.

If you pay by Direct Debit, please don’t cancel your Direct Debit as we’ll refund directly into your bank account. We aim to provide it within 2 weeks of you receiving your final bill.

If you’ve cancelled your Direct Debit, or don’t pay by Direct Debit we’ll issue your refund by cheque within 3 weeks of you receiving your final bill.

If your balance is under £5 or we have closed your account based on estimated reads please Contact Us to arrange a refund. If your bill is estimated you’ll see an orange Estimated Readings stamp on the top right hand side of the front page your bill.

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4. I DIDN’T TAKE FINAL METER READINGS WHEN I MOVED HOME, HOW WILL THIS AFFECT MY FINAL BILL?

If someone new has moved into your old home, we may be able to use their opening meter reading as your final one. However, if we can’t obtain actual final meter readings then we’ll have to estimate your final bill based on your previous consumption. Either way, if ScottishPower supply your new property we’ll transfer any debit or credit balance to your new home, otherwise we’ll send you a final bill. You can find out if your bill has been based on estimated readings by checking the front page of your bill - an orange Estimated or Actual Readings stamp appears on the top right hand side.

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5. WHAT DO I DO WITH MY PREPAYMENT KEY/CARD WHEN I MOVE HOME?

 Please ensure you leave the key/card inserted in the meter at your previous property, so that the new occupier can provide us with start readings when they move in.

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6. DO YOU NEED ADDITIONAL INFORMATION FROM MY PREPAYMENT METER WHEN I MOVE HOME?

There are a few things that we’ll need, to ensure that your account is closed correctly. That’s why, when you Contact Us to tell us you’re moving, we recommend that you’re at the property and able to read the meter. On the call we’ll be able to talk you through everything step by step.

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7. WHY DO I NEED TO GIVE METER READINGS WHEN I’M MOVING HOME? 

We want your final bill to be accurate and need final meter readings to do this. If we don’t have actual meter readings we’ll estimate your final readings based on your previous usage. 

Remember to let us know you're moving home at least 2 working days before your move. To do this simply take your meter readings and then complete the Moving Home process online, and we'll be able to help you transfer your account to your new home. If you don’t give us at least 2 working days’ notice, before you move, you’ll continue to be responsible for the energy supply for 2 days after you give us notice or until the new occupier enters into an energy supply contract.

If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.

You can use our change of address check list to make sure you don't forget anything.

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8. I’M MOVING HOME BUT HAVEN’T SOLD MY OLD HOUSE YET. WHEN SHOULD I PROVIDE YOU WITH MY FINAL READINGS?

First, if you’re new home is already supplied by ScottishPower or you want it to be then you’ll need to let us know you're moving into your new home at least 2 working days before your move. We can then set up a new account at your new home for you.

You’ll still be responsible for paying for the energy you use in your old home until your house sale is complete. Remember to let us know at least 2 working days before you hand over your keys by completing the Moving Home process online beforehand. If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.

Please make sure you have this information to hand:

• The date you're moving
• Up to date meter readings
• The addresses of your old and new home
• Contact details for the landlord/letting agents (if applicable)
• The name of the new occupier at your old address (if known)

You can use our change of address check list check list to make sure you don't forget anything.

If you don’t give us at least 2 working days’ notice before you move, you’ll continue to be responsible for the energy supply for 2 days after you give us notice or until the new occupier enters into an energy supply contract. 

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9. HOW DO I FIND OUT WHO SUPPLIES MY NEW HOME?

To find out the energy supplier for your new home you’ll need to do the following: Electricity - call the local distribution company for your area from the list below to confirm who supplies electricity to your new home. Gas - call the M Number Enquiry Helpline on 0870 608 1524. They’ll tell you who your gas supplier is.

Region & Distributor	Phone
Eastern England EDF Energy	0845 601 5467
East and West Midlands Central Networks	0845 603 0618
London EDF Energy	0845 600 0102
North Wales, Merseyside, Cheshire Sp Power Systems and North Shropshire	0845 270 9101
North East England and CE Electric UK	0845 601 3268
North West United Utilities	0870 751 0093
North Scotland SSE Power Distribution	0845 026 2554
South Scotland SP Power Systems	0845 270 9101
South East England (Kent & EDF Energy parts of Sussex and Surrey)	0845 601 5467
Southern England SSE Power Distribution	0845 026 2554
South Wales Western Power Distribution	0845 601 5972
South West England Western Power Distribution	0845 601 5972

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10. WHAT'S THE BEST TARIFF FOR ME IN MY NEW HOME?

It’s important to us that you’re on the best deal for you based on your needs. It only takes a few minutes to compare our tariffs online. Click here to Get a Quote Now

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11. WHY ARE YOU SENDING LETTERS TO MY HOME IN SOMEONE ELSE’S NAME?

If you’ve just moved into a new home, the letter may be addressed to your landlord (if you have one) or to the previous occupier as we don’t have a forwarding address for them. 

Or it may be that we have been provided with incorrect information regarding the occupants of your home. If this happens, please Contact Us, so that we can sort this out.

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12. WILL I KEEP THE SAME SCOTTISHPOWER ACCOUNT NUMBER WHEN I MOVE HOUSE OR CHANGE ADDRESS? 

We'll usually provide a new account number when you move home or change address.

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13. I’M MOVING TO A HOME ALREADY SUPPLIED BY SCOTTISHPOWER - WILL THE ELECTRICITY/GAS BE ON WHEN I MOVE HOME?

There should be no interruption to your electricity/gas supply 

Please let us know you're moving home at least 2 working days before your move. Simply complete the Moving Home process online, and we'll be able to help you transfer your account to your new home.

If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.

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