Please let us know you're moving home at least 2 working days before your move. Simply complete the Moving Home process online, and we'll be able to help you transfer your account to your new home.
If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.
Please make sure you have this information to hand:
You can use our change of address check list to make sure you don't forget anything.
If you don’t give us at least 2 working days’ notice before you move out, you’ll continue to be responsible for the energy supply for 2 days after you give us notice or until the new occupier enters into an energy supply contract.
Either you (as the Landlord) or your tenant can let us know of the change. However, the new tenant or account holder (if this differs) needs to contact us to set up their new account, tariff and payment plan.
We need at least 2 working days before the change. Otherwise the existing tenant will continue to be responsible for the energy supply for 2 days after you give us notice. Simply complete the Moving Home process online, and we'll be able to help make the change for you. If your property is fitted with a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.
Please make sure you have this information at hand:
You can use our change of address check list to make sure you don't forget anything
If ScottishPower supplies the energy at your new home your account balance should normally be transferred from your old home to your new home automatically.
If ScottishPower don’t supply the energy at your new home and you supplied actual meter readings and the balance of your final bill is greater than £5, we'll refund you automatically.
If you pay by Direct Debit, please don’t cancel your Direct Debit as we’ll refund directly into your bank account. We aim to provide it within 2 weeks of you receiving your final bill.
If you’ve cancelled your Direct Debit, or don’t pay by Direct Debit we’ll issue your refund by cheque within 3 weeks of you receiving your final bill.
If your balance is under £5 or we have closed your account based on estimated reads please Contact Us to arrange a refund. If your bill is estimated you’ll see an orange Estimated Readings stamp on the top right hand side of the front page your bill.
If someone new has moved into your old home, we may be able to use their opening meter reading as your final one. However, if we can’t obtain actual final meter readings then we’ll have to estimate your final bill based on your previous consumption. Either way, if ScottishPower supply your new property we’ll transfer any debit or credit balance to your new home, otherwise we’ll send you a final bill. You can find out if your bill has been based on estimated readings by checking the front page of your bill - an orange Estimated or Actual Readings stamp appears on the top right hand side.
Please ensure you leave the key/card inserted in the meter at your previous property, so that the new occupier can provide us with start readings when they move in.
There are a few things that we’ll need, to ensure that your account is closed correctly. That’s why, when you Contact Us to tell us you’re moving, we recommend that you’re at the property and able to read the meter. On the call we’ll be able to talk you through everything step by step.
We want your final bill to be accurate and need final meter readings to do this. If we don’t have actual meter readings we’ll estimate your final readings based on your previous usage.
Remember to let us know you're moving home at least 2 working days before your move. To do this simply take your meter readings and then complete the Moving Home process online, and we'll be able to help you transfer your account to your new home. If you don’t give us at least 2 working days’ notice, before you move, you’ll continue to be responsible for the energy supply for 2 days after you give us notice or until the new occupier enters into an energy supply contract.
If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.
You can use our change of address check list to make sure you don't forget anything.
First, if you’re new home is already supplied by ScottishPower or you want it to be then you’ll need to let us know you're moving into your new home at least 2 working days before your move. We can then set up a new account at your new home for you.
You’ll still be responsible for paying for the energy you use in your old home until your house sale is complete. Remember to let us know at least 2 working days before you hand over your keys by completing the Moving Home process online beforehand. If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.
Please make sure you have this information to hand:
You can use our change of address check list check list to make sure you don't forget anything.
If you don’t give us at least 2 working days’ notice before you move, you’ll continue to be responsible for the energy supply for 2 days after you give us notice or until the new occupier enters into an energy supply contract.
To find out the energy supplier for your new home you’ll need to do the following: Electricity - call the local distribution company for your area from the list below to confirm who supplies electricity to your new home. Gas - call the M Number Enquiry Helpline on 0870 608 1524. They’ll tell you who your gas supplier is.
Region & Distributor | Phone |
Eastern England EDF Energy | 0845 601 5467 |
East and West Midlands Central Networks | 0845 603 0618 |
London EDF Energy | 0845 600 0102 |
North Wales, Merseyside, Cheshire Sp Power Systems and North Shropshire | 0845 270 9101 |
North East England and CE Electric UK | 0845 601 3268 |
North West United Utilities | 0870 751 0093 |
North Scotland SSE Power Distribution | 0845 026 2554 |
South Scotland SP Power Systems | 0845 270 9101 |
South East England (Kent & EDF Energy parts of Sussex and Surrey) | 0845 601 5467 |
Southern England SSE Power Distribution | 0845 026 2554 |
South Wales Western Power Distribution | 0845 601 5972 |
South West England Western Power Distribution | 0845 601 5972 |
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If you’ve just moved into a new home, the letter may be addressed to your landlord (if you have one) or to the previous occupier as we don’t have a forwarding address for them.
Or it may be that we have been provided with incorrect information regarding the occupants of your home. If this happens, please Contact Us, so that we can sort this out.
We'll usually provide a new account number when you move home or change address.
There should be no interruption to your electricity/gas supply
Please let us know you're moving home at least 2 working days before your move. Simply complete the Moving Home process online, and we'll be able to help you transfer your account to your new home.
If you have a Prepayment meter or you don’t have an online account please Contact Us and select the Moving Home option.
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