Hi @GiantFrazz. i'm sorry to hear this, it's something we would unfortunately be unable to help you with this on the Community, however, our customer service team can help get this fixed for you. You can contact them via phone on 0800 027 0072 or by email https://www.scottishpower.co.uk/contact/email.process?execution=e2s1
i have been waiting for my refund cheque since the 19th sept its now nov 13th i am so stressed and feel like i am hitting my head off a brick wall.if this is not resolved in the next couple of days im going to my mp im disabled and this is causing me unnecessary stress!!!!!!!!!!!!!!
Hi Tallyho, sorry to hear that. If you are waiting from September you need to remind SP on 0800 027 0072. Are you sure the money has not been credited to your bill instead of being sent as a cheque? Just a thought.