6 days isn't bad I've been waiting 4 weeks. Every time I phone I get cut off. Near £300 in credit and apparently was getting sent out by cheque that day I phoned as took new address down. Now gone to my online account and they still have my account open and it's now sitting at over £60 in debt. How does that work when it was all closed. So over £300 vanished
The website says as I pay quarterly I’ll automatically be refunded any credit over £5. My credit balance is over £250! Called and was told it would be refunded today but it hasn’t been. I just want MY money back please!