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posted by Tlc2408 | 2 months ago
Re: 6 days, refund still not through
6 days isn't bad I've been waiting 4 weeks. Every time I phone I get cut off. Near £300 in credit and apparently was getting sent out by cheque that day I phoned as took new address down.
Now gone to my online account and they still have my account open and it's now sitting at over £60 in debt.
How does that work when it was all closed. So over £300 vanished

posted by uinvacs25 | A month ago
Re: 6 days, refund still not through
The website says as I pay quarterly I’ll automatically be refunded any credit over £5. My credit balance is over £250! Called and was told it would be refunded today but it hasn’t been. I just want MY money back please!

posted by Zoe | A month ago
Re: 6 days, refund still not through

I am the same, due over £400, all bills etc say the same, readings have been given and confirmed but 4 weeks later still no refund.