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6 digit meter reading.

posted by ellanda60 | A year ago

hi, I have a 6 digit meter (and unfortunately) have hit over 100,000 kwh on it. The website and the android app only allow me to enter 5 digits. Does anyone else have this issue? I'm a new scottish power customer, and it's the first website where I couldn't put in all 6 digits. Any help or advice would be really appreciated.

2 comments

posted by  Eilidh | A year ago
Re: 6 digit meter reading.

Hi @ellanda60, there seems to have been an error within your account set up which has caused 5 digits to appear as opposed to 6.  This is not something we would be able to help you rectify on the Community, this is something our customer service team can help fix for you.  

You can view our different contact details by following this link scroll to the bottom of the page, you will be presented with the call and email options:

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posted by ellanda60 | A year ago
Re: 6 digit meter reading.

Thank you for that. I've raised an e-mail to them.