As the title says I haven't been with you very long but I've had nothing but problems since my first bill.
First up is the app, I constantly get asked to submit meter readings (which by your estimate is nearly 1000 units more than my actual meter reading) I do this through the app and it always says something like "that doesnt look right review your readings and try again" I submit them again and it accepts them. When I review my meter readings it says actual and the reading below it yet every bill I get is estimated so i know I'm paying more than I should.
The website isn't much better, I try and enter my meter readings through the site and it logs me out, in fact anything I click on under support centre logs me out. Either that or it says oops, something went wrong and logs me out anyway.
I'm also still getting mail addressed to the previous tenant.
Given these problem I am currently looking elsewhere for my energy supply as these are problems that shouldn't be happening with such a well known company.
The transfer of readings from my previous Tonik Energy account to Scottish Power has a significant error. I have tried to call (minimum 30 minute wait on the phone). I left a call back message today - reponse time quoted "MORE than 3 hours" - What?? I have also sent two email messages to them and have only had automated email reply saying they will attempt to respond in 1 - 2 working days. Its already been 4 working days since I sent the first message.
Are they ravaged by Coronavirus or are the staff just fed up and logging off? For whatever reason the Customer Serivce level is shocking. Like you I am seriously thinking of leaving Scottish Power at the earliest opportunity.
Just joined them As I have been transfeered from the now defunct Yorkshire Energy.
Wouldn't is be nice to be able to get into my account easily. Most of the time we get the 'something went wrong' message.
I shall certainly not stay with SP for long if this is the level of service.
My first encounter was an email to tell me that my account was set up. When i eventually got into it, there was no balance transferred from previous provider. When I queried this, I was told that it is the last thing to be done - why didn't they say that at the outset.
Today, i am trying to enter meter readings but cannot get into the account - really poor!
We are also ex Yorkshire Energy customers.
At least they've (badly) set up your account. We supplied a reading and provided details as soon as asked but other than an automated thanks, nothing. Still no account, no idea of tariff or charges and currently cannot even swith because we need an account to do so and were in credit with YE so need that sorted also before we can go.
If we send an e-mail (forget trying to call) we just get the old, tired platitudes...
Please accept my sincere apologies for the delay and the inconvenience caused . You are as important blah blah blah.