Hi - I'm despairing of getting anything solved by Scottish Power!!! Can anyone please advise?
I recently made a credit payment of £300 to my account (which was previously on £0) to cover future bills. My next bill was £96.08, which should've been deducted from the £300, leaving a credit balance of £203.92.
However, £203.92 is now also showing as having been deducted from my account, leaving me with a balance of £0!! Where has my £203.92 gone?!?!
I cannot get a response from anyone at Scottish Power. Please help! Thank you.
@Frustrated88 One possibility is that you are taking these numbers from the app. Theses apps have gone wrong recently, check your online internet account for the latest bills and statements. Otherwise you must talk to customer services to help you 0800 027 0072.
Updating in case this helps anyone else:
Finally got to speak to someone helpful by phone, hallelujah! She initially said the discrepancy is because they have 2 systems - one 'back' and one 'front', which can show different balances. I was reassured my account was still in credit, despite what it was showing online.
I then received a call back to say that, in fact, a refund had been issued (which would take 2 weeks to arrive in cheque form!), thus explaining the £0 balance. Kind of defeats the object of my adding £300 to my account, but at least it (hopefully!) explains where my money disappeared to.
@lee123 Hi Lee, just looked back to your July posts, good that they accept you were charged for someone elses debt on your PAYG meter, but shocking they have not paid up yet. Maybe it will be a Xmas pressy?