I posted earlier about incorrect billing and was wondering if anyone from SP actually read these???
Had a new meter installed end of July last year and the gas was connected in March. Big big refurbishment. Why are new meters not reset to zero once they have been checked and are ready to go? When I asked what the meter was recorded at on the day of installation ( live away from the property) I have been given two different readings, which has caused upset at trying to sort my bill out!!! SP help
Hi Kitty, would love to help but this forum is for customers to help each other. We have no idea what your meter readings were. You should contact SP help line who can advise on your account details.
the platform is as bad as the customer service - getting in touch with SCOTTISH POWER is near impossible - never known such incompetence and stress JUST TRYING TO GET TO SPEAK TO SOMEONE - they have sent me a message but cant view it NO SURPRISE THERE.
I will leave too once things are sorted out - UTTERLY FRUSTRATING