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App not syncing balance with SMART meter

posted by KazG | A week ago

I have a PAYG SMART meter and my app is showing a difference balance. Is this normal?

It is getting qute confusing as when I check my balance on the app it is completely different to the balance that is on the meter.  Is there any way to rectify this? Otherwise, what is the point in having the app!

 

Many Thanks

2 comments

posted by DavC1 | A week ago
Re: App not syncing balance with SMART meter

@KazG    The app has been having data problems recently, the true information is on the meter itself. SP are working to fix this. 

posted by KazG | A week ago
Re: App not syncing balance with SMART meter

Hi, Thankyou for the reply.

It was driving me nuts!  Lets hope SP get this sorted, otheriwse it's pointless having a "SMART" meter that doesn't sync with the app.