I closed my account in July last year but you have continued to take payments from my account totalling many hundreds of pounds. Please reimburse me for the payments made and don't take any more!
I have been on hold to speak to speak to someone about this for three days.
I would like to start by saying stop sending us Demand letters! The meter is with an external inspector.
We have found that our meter has been reading incorrectly for the past 18 months, 10 attempts to get Scottish Power out to check, missed appoints all the time, no appology letter or compensation for missing appoints. This is breach of your policy!
How do you expect the consumer to have any confidence in your service when you miss appointments keep us on hold for 1 hour on the phone?
It has been stressful enough for us thinking that we have to pay ridiculous bill and now demand letters when the external SGS has been over only a week ago to look at the meter.
New meter in and we have been keeping records which already show our consumption being very low, different to the last meter! So gross negligence and stress, we will be seeking legal advice against you.
My opinion to the community is Scottish Power is not trust worthy in anyway! Avoid this company at all costs!
We can upload evidence if you wish!
I am providing you with one final opportunity to resolve the 5 month long mess that is my account with you since moving in to this property. You weren’t even aware that a Smart Meter had been installed at my request made in late February.
I have wasted ages on the phone with you – followed by broken promises, confusion and inaccurate data held by you.
I am harassed daily by 1- or 2-ring phone calls that allow no time to pick up. My subsequent callbacks and text messages have been received and ignored or rejected by you.
I have maintained detailed records.
Because you have consistently failed to address the serious issues raised, I have made it very clear on several occasions that phone conversations are not acceptable and that all communications must be in writing (post) or by e-mail so that records are available. Despite being online with you for years, I have yet to receive one single e-mail in response. EVER!
I have invited the attendance of one of your staff to see for yourselves how ridiculous this situation is
I also wanted to know why my current tariff seems outrageously high compared with my last property which was significantly larger – previous property 2-bedroom, one en-suite, one guest bathroom and bigger living space. Present property is 1-bedroom, 1 shower room and 1 combined living room (in other words, less than half the size) and monthly dual fuel direct debit of approximately £12.
FYI, I am a 71-year old state pensioner with no additional income
If you wish to resolve this, e-mail or text me with an appointment for one of your management team to visit and reach agreement - and to test-calibrate the Smart Meter which I believe to be seriously inaccurate.
Should this not be resolved to our mutual satisfaction by 1at August 2019, then a formal complaint to Ofgem and civil proceedings will follow without further notice
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
@Captain Send your message to firstname.lastname@example.org. We are not SP on the Community Forum, and although we sympathise we cannot take any action.