Have been in dialogue since December 2017. This consists of me repeatedly contacting SP - no-one calls back. Cannot book a call back on line as all slots are always fully booked.
Why have you said I submitted a meter reading when I haven't? Such a strange company. Took me 3 months to setup an account.
I have been trying for ten days to get my boiler repaired. I am in my sixties and have a hidden physical disability. I need heat and hot water to help deal with my condition.
I feel as though Scottish Power are stealing my money as they have not fixed my boiler but tell lies about visits and parts and it takes up to an hour to get through and then they cut you off. I have a complaints number 2018/0014364, however this complaint is not on my account so therefor I cannot track it. I aslo had to arrange to have my floorboard lifted as SP said it was my respnsibility.
Help I do not know what else to do??????
Sorry to hear that, the cold weather brought out a lot of problems with the boiler service. Once your problem has been fixed by SP I would find a local heating engineer company to do your boiler work. They will often do work and annual maintenance and bill you for the work as it is done, rather than needing a fixed monthly payment system.
What a rubbish company.
Lynda Clayton must be drawing a vast salary for .......? not doing much.
She must know how hard 'customers' find it to get in touch. she must know how much money her directors are saving by not using enough customer relations staff. She must know the flak the company gets for the bad job she does. I bet she's driving round in a fab car now feeling herself a great success. Lynda Clayton you're so not a big success.
Faulty meter reading ... 120% price hike in direct debit ... 25 minutes to answer phone ... no replies to emails ...
Lynda - you are presiding over a lost cause. Resign. take up golf. For God's sake get out of that outfit