Why am I not surprised (
The perfect opportunity to do as other utility providers do and use such a forum to help and inform customers, they just leave us to moan and grumble amongst ourselves.
SP, without doubt provides the worst customer support experience ever.
The displayon the web site worked for a few weeks then the famous "Back soon, we are currently making some changes to improve your online experience". two months and its still there. The android app works fine with daily updates, so convert it into a microsoft app, is that hard, how much would it cost I'm sure someone would crowd fund it.
Just one thing the first month we had the meter in it seems not to have sent readings while January 2019. It was quite a shock to see that I had used £107 elec and £117 on the January 1st. It makes my £3 a day look great since then? On reading these messages I am not looking to seeing this problem fixed in the nea future.