Can SP get way with this?
As part of a goodwill gesture when I complained about some things earlier this year, a complaints manager put me on SP's lowest price tariff and told me something like if I choose to switch then it's up to me.
I've had enough and after missing out on the warm home discount through this mess (Which support told me I should have contacted them in November or December to get applied, even though I didn't even have an account set up at that time), decided to just cut my losses, pay what I owe and switch.
Now support says if I do switch then I have to pay a £30 early exit fee.
@Unhappy019 Just so as you know, before you get switched to Bulb and get all unhappy again.... Bulb only do one tariff and it's a VARIABLE RATE, so your unit cost (and probably your standing charge) can go up (or down - but let's face it, that's unlikely) right after you've signed up. Or later... or twice more....
Yes, it's cheaper now, but they're raised their price THREE times this year alone...
@Unhappy019 I like someone who plans... good for you. I went with them for the customer service, not the cost. Scottish Power don't know what 'service' means. And they don't have customers, they have cash cows.
Very true. What I wonder is how SP is one of the big 6? Personally until this ExEn stuff I had never heard of them. Never seen any advert. When I had the email about them taking ExEn customers SSE came to mind (which I know is nothing to do with them).
Even the quoted review numbers on trustpilot are low for an energy company which is meant to be that big. Is beacuse of money they have in the bank rather than customer numbers?