@Pansypuss Seems a common problem right now. Obviously changing suppliers while most people are on furlough has problems. try email@example.com
Another very unhappy customer here. I was promised a refund on my Extra Energy account -- which I calculated as over £100. (The year previous I was £200 in credit at the same time of year with same usage and payments.) Scottish Power assured me they would send a refund along with accounting of figures (readings and usage) as sent to them from Extra Energy. A cheque finally appeared (later than promised and only after I contacted them again to remind them) for £3.31 with none of the evidence they assured me would be included. How are customers to know if the credit refunded is accurate when they do not include figures of usage and payments as they claim was provided to them by Extra Energy? My advice to others with this problem is to ask for a GDPR to see exactly what Extra Energy sent them and also to complain to Ofgem if Scottish Power do not comply. If they have proof from Extra showing every customer's final balance as they claim, why do they not include that with the refund to show accuracy?