Yeah its an absolute bloody farse." A WHOLE YEAR NOW" and still no sign of MY MONEY.
Worst bit theres no governing body that can step in and sort this mess out.
Scottish Power dont want to know.
Not even had an email or letter or phone call or any communication at all from Extra Energy.
Its now in the hands of the Ombudsman.
I have not been to ombudsman yet because I thought I needed a complaint reference. I had one for a short time but then SP closed the complaint without resolving my issue that I did not have an opening reading that corresponded with the closing reading for Extra Energy. This is because EE have not supplied SP with one yet.
Annoyingly SP have now sent me to Pastdue Credit Solutions. They put a two week hold on their action against me and I am hoping EE do as they say and send the final read to SP.
It is such a headache.
Can I cvomplain to the ombudsman without a current complaint Ref.?
@Pissedoffclient Very sorry to hear this is still going on. Very strange that SP have used an opening reading for your SP account but say they had no closing reading from EE executors. How did SP get their opening reading one wonders. EE would need a closing reading to calculate your refund, SP don’t know how big your refund would be unless EE tell them. So why don’t EE and SP talk together and agree a meter reading for the transfer date? There must be some weird reason because you must be one of the very few accounts not yet settled. It will be the anniversary in a few days on 25/11/19. You must be quite an expert on bankruptcies by now.
I don't believe that SP have a legal right to demand me to pay for the electricity I have used, when they are not in a position to assure me that their opening read estimate will be the same as Extra Energy closing read estimate. Without an opening meter read, their bill to me is only an estimate!
I have spoken with the Extra Energy legal representatives, and they say it will be with Scottish Power by the end of the month, but they refused to agree to inform me when it is done.
I am now told that the credit I am owed from Extra Energy will be sent to me in the form of a cheque.
@Pissedoffclient When you get the cheque from EE it should come with a closing statement of account which should contain the final meter reading, that should solve the problem.