I had a email yesterday saying I was £48 in debit so I owe £47 and I had to pay immediately. My last extra energy statement was on 01/11/2018 and paid in full leaving me £300 + in credit....so it seems my £300+ credit has magically changed to £47 debit meaning I’m around £400 out of pocket as in PWC’ or whatever they are callled are trying to rob me,!! I rang them up and they basically said there info says I owed £47 and that’s the end of it. I asked them to send my energy bills for the last 4 years and they refused . So thanks to Ofgem ( who I assume will be getting backhanders) it seems ScottishPower and the people appointed to sort extra energy ex customers refunds and debts out are both robbing me.....and you and you....and you.....and you...repeat 110,000 times
I complained previously (about a few things) and so far I don't have to pay any bills.
I made it clear to them that my ExEn account had over £100 in credit so therefore I refuse to pay them a penny as I'm not paying twice.
The complaint was resolved and I think the complaints manager understood this and so from what I gather did a workaround to stop me being billed. I think this was by putting the wrong bank account details and name onto my account so the system couldn't automatically set up a DD.
Now, this morning I had an automated email saying DD can't be set up and so my payment method has changed to cash quarterly. Well, I logged into my account and it says "Next bill date: April 2020"
So I think that was their way of stopping me being billed. They clearly can do it so if a customer is owed money from ExEn accounts they should be able to opt out of being forced to make payment until it's resolved.
I'm sure you would envy me when it comes to super low electric bills.
Since SP took over I've accumulated a debit balance of £48. SP knocked about £22 off as a goodwill gesture so that would have been £70 owed since November.... By that calculation, 17 months worth will be £170, not much more than my ExEn balance.
Super low usage as it's a 1 bedroom house with gas for heating and cooking.
Well that’s me started on my switch from the hell hole thieves that is ScottishPower, in the 6 month imprisonments with ScottishPower enforced my Ofgem, via big brownenvelopes no doubt. It has cost me more in energy than it has ever cost me in a year 25 years
@Nickyl1968 Hi, read all the comments above, SP have agreed to pay some of the EE credits out of their own pocket, that was how they were awarded the transfer, the rest of the funds will come from auditors of EE and/or Ofgem. Nobody is sitting on your money, they are waiting for EE closing statements. As for warning about small providers, it was probably me who said it, 8 of them have gone bust over the last year, so it is up to you which one you choose, you are probably safe with the better known names but there is always a slight risk. Just because it is on a price comparison site does not guarantee against bankruptcy. I would go for a small company in future, but only one of the well established and successful ones.