I received a text today, supposedly from extra energy, saying they had emailed me (they had not) and to contact them to pay the final bill. Obviously I'm not paying a brass farthing until my credit balance is refunded but, if it is genuine, the final bills SP say they were waiting for are out there so there is no excuse for any more delays. If it is not genuine.. be aware everyone!
@Dwellian Hi, sorry to say that if EE are asking you to pay a final bill it means they think you do not have any credit left with them. You will not get anywhere waiting for your credit to be paid. Another person recently had a similar disappointment.
@Bigalz I work in complaints for another Big 6 and you have done very well to get £50 credit compensation from the Omby. Did you make the compalint initially to SP and you weren't happy with how they handled it? My experience of the Omby is that they would only get involved if SP gave you a Deadlock. If you raised this to the Omby without a Deadlock and they've told SP to give you £50 for the length of time - then you did very well indeed. Makes me wish I'd gone to the Omby.
I'm still waiting on mine. I realised by checking my first bill with SP that they'd used an estimated COS read on the Gas even though I gave them both reads at the same time. I even took photos. So I webchattted and got it changed. I don't know if that's got anything to do with the delay. My company would not refund a credit balance on estimated reads - and that read will have gone to EE as the COS. If I find out that's why it's taken so long - I'm gonna bring down the hurt on SP with a massive compalint.
My advice to those waiting: Check your first bill from SP - see if the opening reads used are estimated or actuals. If you gave them actuals when they asked - find out why they didn't use them - as those are the reads EE will likely have as well - and EE less likely to refund credit on estimated reads.
I have been in touch with SP regarding extra energy credit,
There email to me states they have started to send extra energy bills out showing credit balances
Thy stated it will be completed by the beginning of August, they also said balance credit would go direct into
My bank account Hope this information is of help