Well done Ali. Am pleased for you.
My own case - received a cheque for £124.30 for the Extra Energy balance this morning . 15 months it has taken. The ombudsman has just sent me a message to say the case against SP is resolved. So, am just waiting for the written apology and the £75 compensation awarded- it works out at about £1.50 an hour for all the bother I've had to go through. Why anyone would want to do business with SP is beyond me. Shambolic is the word.
Hi Like you i was an Extra Energy Customer, and like you i am still waiting for my owed credit, The first letter i recieved regarding this matter was November 2018.
HAS ANYBODY EVER HAD THERE CREDIT PAID BACK TO THEM OR INTO THERE SCOTTISH POWER ACCOUNT.
Keep at them Rab.
I've finally got the £75 'goodwill' payment from SP, after telling the ombudsman they hadn't sent it. The letter with the cheque was dated 10th March. I don't remember the Post Office taking 16days to deliver a letter, even around Christmas. It makes you suspicious- I wonder if it would have been sent without the ombudsman giving them a 'nudge'.
So, this brings to an end this sorry saga for me with SP.
If you are owed money by SP, keep your temper but don't give up. I wonder how many people have.
The administrators for Extra Energy (EE) didn't recalculate my final bill before demanding £339.84 in payment within a month just before Christmas and something similar may have happened to thouands of ex EE customers. . After many emails and calls to both EE and SP and from using the copies of invoices I was able to establish the actual hand over figures agreed and calculated what I thought was the correct balance which I then sent to the EE administrators. They recalculated my account and advised me (without an apology) that they HAD NOT recalculated my bill before sending me my final bill and that EE actually owed me £462.82 - a total difference of £802.66. Unfortunately, that was the easy part, trying to get SP to credit the £462.82 or to refund this money is proving a very long process as they claim to have not received notification from the adminisrators of this credit even though I have sent them copies of emails sent to me and advising me that details were sent to SP. I didn't start chasing this credit until after the end of January 20 as I was aware that all credits would take until then to be paid.
I have been caused so much distress as nobody would take ownership of this at SP and all I kept being told was that I to had sort this out with the adminstrators myself until finally, on 6 March I was told told that a work items would be raised and that SP would take ownership of my problem. Before this I had even asked to be put through to their complaints section as nothing was happening and because I'd been advised to this by the administrators and that once I'd done this it would only take a few days for things to be rectified. The lady I spoke to spoke to her superior and they refused to put me through to the complains team and told me to sort out the problem myself as there was nothing they could do
I make sure I record every converation with companies and government departments due to prior experiences and I was just about to chase this up again today but before I did this I listened to my last recording to make sure that I hadn't misinterpreted what had been said and that SP has now taken responsibility for getting this done. SP had taken responsibilty but when I listened to what had been said what I though was "this will take up to 14 working days" turned out to be "this will take up to 40 working days" after asking others to listen to this part of the recording.
It would have been nice if it was 14 days rather than 40 days due to fall in income due to Covid-19 so I'll try again in May if nothing happens.
My previous supplier 'Octopus' say they are waiting for Scottish Power to give them my readings for gas & elec. How do I chase this up? How do I find the chat line?