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Can't access my account

posted by JamJar | A year ago

We've had Scottish Power for our electricity for some time now. Recently I phoned to have our gas supply activated. However, I kept getting cut off before anything was resolved, and also kept being passed to the wrong departments. Now I can't login to my account. When I try, I keep getting logged out or taken to a forbidden page message. We need our gas and electricity accounts to be merged into one, but the runaround we've had to try and get this done has been ridiculous! My wife was on the phone all afternoon trying to get things sorted, it was painful!

8 comments

posted by AULDPHART | 11 months ago
Re: Can't access my account
How the hell do I get access to enter my meter readings ?????

posted by meerapalkar2006 | 4 months ago
Re: Can't access my account

I am trying to access to my account to view my bill I am unable to login

posted by MFANSHAWE | A month ago
Re: Can't access my account
BEEN TRYING ALL MORNING A WILL NOW GO AND GET MY BREAKFAST BEST OF LUCK TO ANYONE TRYING TO GET INTO THEIR ACCOUNT

posted by Alan0504 | A month ago
Re: Can't access my account

posted by Michael1 | A month ago
Re: Can't access my account
I can't top up my electric using the app, when confirmed bank card details it says dismiss

posted by Tanya2 | A week ago
Re: Can't access my account

posted by Tanya2 | A week ago
Re: Can't access my account
Same problem it’s really frustrating

posted by Tanya2 | A week ago
Re: Can't access my account
How are we supposed to contact these people can’t get them on the phone and can’t access my online account