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My tariff expired on the 31st Jan, and for two weeks prior I am unable to update my tariff on the website or app. It just says 'sorry, we can't do this online, please contact webchat'
Contact webchat, they can't do it. Tell me to phone.
Phone up, on hold for ages and then they say another team will have to call me back.
Still no call back. Ridiculous.
Really? the standard tariff looks like it will cost more than double what i'm on now