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Can’t log into the app

posted by chazac | 3 months ago
It keeps coming up doesn’t recognise my details but I can log in through the actual web page ?
7 comments
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posted by GrahamK | 3 months ago
Re: Can’t log into the app
I’ve had this for months. Been hoping an update would fix it but no joy yet.

posted by Mikki | 2 months ago
Re: Can’t log into the app
Me too absolutely useless. Sp emailed me requesting my meter readings. I can't do this. Then I get emails from them and they are blank

posted by Hereward33 | 2 months ago
Re: Can’t log into the app
Refund from Extra Energy of £303.15 in credit when will I get it back

posted by Hereward33 | 2 months ago
Re: Can’t log into the app

posted by oliverd | A month ago
Re: Can’t log into the app
I add to change my email adress on the webpage, luckilly i had a nother adress I could use

posted by andymackie | 3 weeks ago
Re: Can’t log into the app

I have the same problem but have found a workaround, hit log in then help/community then select top right and select My account then login now, not ideal but it works for me.

posted by fusedplug | Yesterday
Re: Can’t log into the app

Having the same login issues here for no good reason, can log into website fine.

this really needs resolution.