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Can't read gas meter

posted by Tanya | 2 years ago

Hello! This is my gas meter and I can't understand which numbers to write when I provide my meter readings. I've got five digits, but when I ener my meter readings, I can write only four. Should I add the 0 too? Today, when I provided my readings I added only 0589 and I don't know is it right or not. Thank you!20180404_113343.jpg

16 comments
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posted by Davc | 2 years ago
Re: Can't read gas meter

Nice picture and Yes you should include the first zero when you submit on line so 05983 is what you put in.

Top answer

posted by Hooloovoo | 2 years ago
Re: Can't read gas meter

You should enter all the black digits and ignore the red ones.  Based on this you would enter 05893.

However, you have said you can only enter 4 digits.  This means you'll need to enter 5893 instead.  You should contact Scottish Power and inform them that your meter has 5 digits so they can update the system.  You've got a fair amount of time before the most significant digit on the left becomes a 1 though.

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posted by gardening07 | A year ago
Re: Can't read gas meter

my gas meter screen is dark and is not showing any digits therefor cannot be read. Scottish Power Custumer Services were informed of this last week

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posted by Davc | A year ago
Re: Can't read gas meter

All smart gas meters need to be woken up by pressing buttons. Your gas readings are also shown on your IHD without you needing to read the actual meter.

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posted by gardening07 | A year ago
Re: Can't read gas meter
thanks for the info; it would have been helpful if the British Gas installers informed me of this when the meter was changed.
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posted by Gordoncoyle | 8 months ago
Re: Can't read gas meter
Your asking for matter reading but I have a smart meter and the new type of meter please can you help I will try an put photo up
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posted by Davc | 8 months ago
Re: Can't read gas meter

@Gordoncoyle   You should press 9 on the number pad to display a reading. Then write it down and send it to SP either by phone or online in your account. 

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posted by tomo | A month ago
Re: Can't read gas meter

My gas meter has four black digits followed by two red digits.

If I ignore the red digits the system will not allow me to submit only the remaining four.

I have therefore entered the first five digits which does of course include the first red digit.

Was this the correct procedure?

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posted by Davc | A month ago
Re: Can't read gas meter
@tomo. No Tomo. Use only the numbers before the decimal and put a zero in front to fill the boxes So 1234.56. Becomes 01234. You have put in a huge number 10X too high.