Has anyone had a problem accessing or seeing their bills online?
As i have had a problem for nearly a year, where if i submit a monthly meter reading.
As i like to see how the balance has been adjusted by energy usage. It will not create a bill online for me, as it used to do.
I click on My Balance And Bills, on the top bar, it goes away, i get a Grey screen and i then go back to the main screen.
The same happens if i click on the box below this, View My Bills And Balance.
Last year, i had someone after a phone call to Scottish Power, reset my account and give me a new password.
This worked for only two days, and then the webpage went back to the original problem.
I have been told that this is being worked on, and i would be updated about it. But i have heard nothing back since January 2020.
I phoned Scottish Power about this, and the lady said that she is not the Technical Department, and when i asked about it. I was told that they cannot connect me to that department.
In my case, i click on what would be the links, to the page for showing my bills.
I get a Grey screen, and then back to the main page or screen.
So this tells me that either the link is broken, or the page i want to go to is missing.
The Technical Department can't be much good, as this has been going on for nearly a year.
Thanks to all for the replies.
I am not using the app to view my account on my android phone.
I am using my recently upgraded Windows 10 Professional computer.
I have had a new Intel 9 motherboard fitted, 16GB memory and onboard graphics card.
I tried Internet Explorer, Firefox and Google browsers, all updated.
I have also sent Scottish Power screenshots of the problem, and still no improvement.
I have just re-tried the following browsers, with any updates installed, all of which still do not work to show my bills.
Microsoft IE.11.719 - Failed
Microsoft Edge - Failed
Firefox - Failed
@Johkaz Yes there is probably something wrong at the SP server.
Surprised you did not try Google Chrome, it is said to be the most popular and reliable browser available.