Welcome to the community
Simply ask, learn and share
Showing results for 
Search instead for 
Did you mean: 

Cannot view my pdf bills

posted by omendata | 2 years ago

Scottish Power IT systems truly are the worst.

I cannot view my tariff 

I cannot get a price comparison to see if there are any other tariffs cheaper (is this by design?)

When i click any of my pdf bills i cannot see them i just get an error message now

I cannot message anyone as there is no online message support

Can only use an app on a smartphone to get customer support and it doesnt work on my Lumia or even my android

What is going on?

As an ex IT engineer who worked on the Iberdrola Novell netware or should i say nightmare migration down in Cathcart i know how bad the IT systems were but surely after 10 years it would be sorted by now?

Is the Gurgaon call centre still giving out false info?

I presume the same numpty managers i worked for are still in charge!!!

Scottish power has to be the worst for customer service even than Talktalk or British gas!


posted by moore | 2 years ago
Re: Cannot view my pdf bills

i have been trying for last week even called up the customer service who told me be ok after reset my password  still can not get to see my full bill what the hell is wrong 

posted by omendata | 2 years ago
Re: Cannot view my pdf bills

Yes i was on their "NO customer service" line for over 30 mins yesterday and they never answered.

This has been going on since i tried to contact them in 2016 the number puts you on hold with that annoying music and no one ever answers its truly the worst customer service and IT systems in the UK for sure.


posted by omendata | 2 years ago
Re: Cannot view my pdf bills

They just sent me an email to this thread and ask me if its fixed lol

I clikc the link and get this below - wonderful IT systems not worth a tuppeny toss!

Worst customer service and IT services in the history of IT.

Authentication Failed.

posted by whiteowl | 2 years ago
Re: Cannot view my pdf bills

I have had this too  a number of times if i just want to view the forum and not go into my account .I  then just refresh and it goes away. a bit annoying.

posted by tonyc6400 | 2 years ago
Re: Cannot view my pdf bills
I cannot see my bills and have not been able to see them for some time and showing the following :

Something went wrong We are sorry for the inconvenience

If you were dealing with an urgent matter, please call us on 0800 027 0072

I think that this is a permanent state and therefore I think that the best thing to do is just change to another provider anyway, where one will be treated more seriously


posted by MFreeman | A year ago
Re: Cannot view my pdf bills

I've had this issue for over 3 months now. I can click on the link to the bills, but it takes me back to the account overview.

When I try to make a payment, it keeps trying to refresh the current amount owed.

Using Chrome with adblock plus and usually anti-virus.

I'm getting 1 error (and multiple warnings about cross-site cookies)


On the payment page I get one error the first time (but subsequently it allows me to make a payment):

index.js:1 Uncaught (in promise) {}message: (...)get message: ƒ ()__proto__: Object
(anonymous) @ index.js:1

posted by Davc | A year ago
Re: Cannot view my pdf bills

@MFreeman     Unusual that your setup with a Chrome browser should not give problems. One person reported recently bad scripting on the SP site.  You could try to right click the pdf and save it to your computer and then open it when off line later.  Glad you can get payment to work even if only after trying different methods.   You could report all this to customer services and ask them to relay the problem to the IT department, the cust service rep will not be able to help by themselves.

posted by omendata | A year ago
Re: Cannot view my pdf bills

Lol i used to work in the IT dept of Scottish Power - was there for the Iberdrola Novell Netware migration and it was a complete fiasco and the systems are now cobbled together its why nothing works and its over 10  years later.

My problem was eventually fixed can use any browser now and pdf is ok - i am told it is account based and not global on the website lol

As a programmer i already tried on firefox, opera, ie, chrome and various other browsers - thats how you determine if its you or them!


posted by MFreeman | A year ago
Re: Cannot view my pdf bills

@Davc that would be possible if I could even see the list of bills.  Clicking on the bills page icon on the account overview (or choosing it as an option from the menu) simply refreshes the overview page.  This is one of the reasons why I still have a paper copy delivered, even though it's less eco-friendly.