I've been charged 177 quid for an engineer who came out to replace my meter (not smart) and I had covid so wouldn't allow access to my home, he refused anyway. This was after 2 calls to confirm the appointment, which was an emergency as off supply due to meter read "call help", in which I told both operators that I have covid and they ensured me that as the gas box is outside it was fine. Im absolutely fuming, still no gas btw!