And good luck with that,my friend.
This is Scottish Power we are talking about-the same company who were fined 1 8 million by ofgem for failing to treat it`s customers fairly. This was in 2016. Not a lot has changed,as far as I can see.
After an aborted house move, I have been trying to close an account for the best part of a month.
Despite 4-5 hours on the phone, innunerable promises and an incredible amount of frustration, I a m still being billed for 2 properties . The amount that was taken for my non-existant move caused my bank account to go over my overdraft limit. I had to borrow money to pay a LEGITIMATE dd. Humiliating or what?
Still, as a SP customer service advsor told me-"Its your own fault, We only did what you told us to do"-yeh,except cancel the erroneous account.