You are right Sibu, it is was too much stress over electric and gas supplies. It shouldn't be this hard! I am sorry you are also having difficulty with them. Tracey
I have experienced this in 2 ways - last month I tried to enter my meter readings and had to phone up (taking wellover an hour to get someone , explain the problem and ask for anomalies in the account to be sorted out. I find now in my account that the meter reading I gave are showing but no action has been taken on them the direct debits I asked for have not been taken and the account is getting into a mess. Today when I phoned again to get it sorted out the automated message indicated that the wait time for a service agent is up to 3 hours. They need more call centre agents and more intelligent use of them. Either that or give supplying to households and getting customers angry
This is a horrible company! I transferred my gas and electricity to Spark Energy several years ago, and scottishpower still charge me the fee!
I sent the email to them and let them stop charging, but they just keep sending the email to chase me pay the balance.
What a ridiculous!
Hi You did not give all the details but if your SP closing statement showed an amount owing then you must pay it, even years later. Just because you have a new supplier does not mean you can ignore debts.
I'm saddened but reassured that I'm not the only one. I wish I'd known all this before I transferred to Scottish Power or I would never have made the switch. I provided accurate readings on transfer but they used estimated readings which were completely wrong [Higher in FEB than they apparently were in MAY!]. I have had a few phone calls over the last couple of months, half **bleep** apologies and promises to sort it but here we sit, no resolution and no information. AND I found out this morning that despite my providing accurate readings at the end of May they still have estimated readings on my account. I'm sitting tight until it's resolved - if it ever is - then I'm shifting my business again. I have no intention of staying with this awful service.