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Complaint process

posted by jf | 2 years ago
Does anyone get a response from the Complaints team ever , apart from an apology for a delay and we are dealing with it?
2 comments
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posted by RUGBY38 | 2 years ago
Re: Complaint process

Exactly what I am experiencing!!

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posted by BluePanther | 2 years ago
Re: Complaint process

After 8 weeks you refer to the ombudsman, once you get a contact there they suddenly get a desire to look at your complaint.

https://www.ombudsman-services.org/sectors/energy