The complaint tracker option on my online account stopped working this year in the middle of the resolution process - I think because Scottish Power kept insisting my complaint was resolved when it wasn't. That complaint neither shows as open, in process or closed now. Chat team have now opened another complaint (against my will - I didn't want to) and that hasn't shown up either.
Any one else had this? Anyone else's complant tracker actually working?
Very similar experience. Am proceeding to Ombudsman. SP have so far closed my complaint 3 times without reference to me and removed it totally from the complaints tracker even though CAB are involved and have told them to keep it open. It's my 100yr old father's house and he died in November. They removed him from the Priority register 3 times for no forseeable reason. I don't think they are allowed to behave like this and I hope the Ombudsman agrees. Do post the outcome of your complaint.