The complaint tracker option on my online account stopped working this year in the middle of the resolution process - I think because Scottish Power kept insisting my complaint was resolved when it wasn't. That complaint neither shows as open, in process or closed now. Chat team have now opened another complaint (against my will - I didn't want to) and that hasn't shown up either.
Any one else had this? Anyone else's complant tracker actually working?
I have a complaint opend on 5th January 2018, 5 months later they closed it ( no explanation given) I reopend it. Opend a complaint with the Ombudsman, now cannot find complaint tracker on SP site.
It seems to have disapeard up there flue pipe