Not the only one ,for the last few year ive been getting charged for off-peak electricity that i do not use let alone have an off-peak meter in the house, been simply trying to get an official to visit house to confirm this ,as seemingly all the meter readers that have visited agree this is wrong but they are onlt "Meter Readers" so cannot do anything about it.I also have been awaiting a call today between 9 & 10 am slightly passed that now and no call forthcoming im afraid. Now back to ombusman and the local papers to persue a widercomplaint. Biils have more than doubled that I normally pay.
Scottish Power keeps billing me despite me having left my property on the 6th of September, 3 phone calls, 1 official complaint to ContactUs email (only received apology but, as usual, no resolution) and after having completed the online leaving homes form.
Hi Mehdi, bad experience you had. Are the bills for new consumption in Oct and Nov? If they are you need to tell them to cancel them and credit your account so that you do not owe any more. You may have had a closing bill for Sep which of course must be paid. Are you still with SP in your new property? Is the new account working correctly?
Hi Mehdi, put your complaint in writing and cancel your Direct Debit. Can you contact the new tennant and ask them to register in their own name? It sounds as if you are paying their bills, very nice of you.