Hi, looking for some advice, as a landlord of several properties that have pay as you go meters. Im regularly on phone for hours trying to inform you a tennant has left, trying to arrange an engineer to wipe debt on meter, or to let you know that a new tennat has moved in & you should stop billing me. Regularly when i do get through the issue isnt resolved as the person i speak to on the phone seems often confused regarding the landlord/tennat aspect. Is there an easier way, am email address maybe?
Judging by the. Age of some f the previous posts it seems that Scottish power have not listened to their customers. No matter what time of day you call or how often all you get is the bog standard we are receiving high call volumes etc. your call will be answered shortly except it isn't answered at all.
The online chat service is invariably not available and the call back service is simply an automated message and then cuts off.. If you email you may if you are lucky get a response within a week. I say response not an answer to the query I raised. All I got last time was an apology for the delay in reply.
They are quick enough to contact you when they want to increase your payments or if you cancel your direct debit out of sheer frustration. No high call volumes then. Surprise surprise.