I am ringing and been listening to music and repeated messages that my call will be answered for 58 minutes now! Unacceptable
ave tried contacting Customer service at various times of the day. Must have been on hold for approaching a total of one hour now. The message should be "we are badly understaffed". Not acceptable. Any tips on how or when to phone them would be appreciated. There are a lot of good deals out there now and this sort of complacency is going to cost them.
It's been more than a week since I'm waiting to chat online or talk to you on the phone. When I enter my phone number for a call back the voice says it's invalid. Otherwise I wait on the phone for HOURS. At the same time you keep sending me emails that I'm about to be charged for not paying my bill. I just want to dispute it and the customer service has never been that terrible before. Even TalkTalk pick up faster than you.
You would think Ofgen would intervene. They should not be allowed to have any additional customers until they can look after the ones they have.
Everyone should complain to OFgen. I will be leaving Scottish Power as soon as my one year contract has finished. Eon, although slightly dearer, answered the phone.
Hi William it is not too late for Warm Home discount, it is not paid out until March. Send the proof of income again, did you post it or email it? You need to add your name address and account number if you send in anything so they know what to do with it.
Sadly it's become aparent that any communication via email or website is via India. I don't know how much geographical information these operatives have for the UK or even how much knowledge they have of the UK domestic power market, I really suspect very little.
On the subject of OfGem....I wouldn't hold my breath. I asked about the cappiing of standard daily charges and this is what I got back...
Dear Mr Dunbar,
Thank you for contacting Ofgem.
The default tariff cap includes maximum standing charges as well as unit rates. It is the supplier’s commercial decision where they price their tariffs so long as they are compliant with the cap.
Consumer Enquiries Assistant Manager
3rd Floor Commonwealth House
32 Albion Street