I have found not only can you not get in touch by phone easily, but you cannot use the chat line as no one is ever available also to get a tech adviser you have to use email which never seems to get a reply. I am a fairly new customer and unless I can get my problems sorted I will consider if they are breaking there side of the contract.
I do not have any readings on my gas or electric meters, and have not had any since my smart meter was installed Also I do not have an electricity symbol on my smart meter, only the gas flame. Is this correct?
Disgrace isn't the word according to the new doctored figures I used £48 in Jan so why did I pay them £110 when in fact I only used £17.46 I turned off my gas and elec why I was working away for 4 days just to see what bull thay come up with got back this morn, meter readings not changed but according to theses underhanded sharletons I've used £7 Iam leave them and if thay put a block on it that's fine I'll not pay them another penny don't care wot thay do or who they send be careful peaple do ur check there ripping you all off I've gone thu all mine and OMG IAM DOING SOMETHING ABOUT It without saying to much but I carnt rest if someone robs you in the street thay get arrested seems energy supplyers cam do wot thay like ang get away with it (or so thay think
Wow. You are lucky. I have tried contacting them twice. The first 'day' it too over 6 hours. I had no choice as the company I was with had gone bust and I was unaware. So I went to put in a meter reading only to be told I was now with Scottish power. Great news was I was shifted to the variable tariff. So right over Christmas the most expensive time of year I'm on variable and not the fixed rate I thought would end in March. My dd discount wasnt working either because it didn't transfer with the account. So there I am with over 200 quid to pay and having to take a day off work to set up the account. I was cut off, hung up on, lost in the either and basically left on hold. When I did get set uo and complained I was told it was all my fault and bad luck. So I reported on trust pilot and suddenly got a response and soon after told they would sort out the huge bill, except they haven't, so I'm back on hold. I have already been lost and call terminated twice. Now I have been waiting 2 hours. Still not answered and I'm actually sick of the music. I thought I'd look to see if I was the only one. Turns out not!. I am sick of this. I mean really sick. I can't afford what's happened to me at all.