@Bigstep66 Ignore the letter, they are sent out automatically and SP are not chasing payments because of the Virus. You can read about the emergency here
I am trying this thread as all my other options don't seem to be working.
We have no gas supply. There is a problem with the previously installed smart meter. An engineer who was looking at our boiler confirmed a problem with the meter. He was able to reset it over the weekend but now it won't reset at all - so no gas supply.
I have tried all these numbers:-
08000270072 (SP main number). For emergencies, they direct you to transco
0800111999 (transco). They advise they cannot assist and needs to be scottish power.
08001114686 (SP boiler care). Number advised by Transco but they cannot assist. They gave me emergency power number.
08000929290 (SP emergency power). Only refers to electricity.
01416525550. (SP number I was advised on Friday with original fault). No longer accepting calls.
I have also emailed the customer service email address. But as of this time I have no gas supply and no numbers which will function or will help.
Can someone from SP who reads these please advise?
@TrevElmond Sorry, but u will be waiting a long time for SP to answer you on this forum . We are only customers like you. You will have to try to keep contacting them over the phone or email. Good luck