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posted by randyfran11 | 5 months ago
Re: Contacting Scottish Power
I have found not only can you not get in touch by phone easily, but you cannot use the chat line as no one is ever available also to get a tech adviser you have to use email which never seems to get a reply. I am a fairly new customer and unless I can get my problems sorted I will consider if they are breaking there side of the contract.

posted by tali2222-isla | 3 months ago
Re: Contacting Scottish Power
I do not have any readings on my gas or electric meters, and have not had any since my smart meter was installed
Also I do not have an electricity symbol on my smart meter, only the gas flame. Is this correct?

posted by scotty2124 | 3 months ago
Re: Contacting Scottish Power
Disgrace isn't the word according to the new doctored figures I used £48 in Jan so why did I pay them £110 when in fact I only used £17.46 I turned off my gas and elec why I was working away for 4 days just to see what bull thay come up with got back this morn, meter readings not changed but according to theses underhanded sharletons I've used £7 Iam leave them and if thay put a block on it that's fine I'll not pay them another penny don't care wot thay do or who they send be careful peaple do ur check there ripping you all off I've gone thu all mine and OMG IAM DOING SOMETHING ABOUT It without saying to much but I carnt rest if someone robs you in the street thay get arrested seems energy supplyers cam do wot thay like ang get away with it (or so thay think

posted by salsadler | A month ago
Re: Contacting Scottish Power
Wow. You are lucky. I have tried contacting them twice. The first 'day' it too over 6 hours. I had no choice as the company I was with had gone bust and I was unaware. So I went to put in a meter reading only to be told I was now with Scottish power. Great news was I was shifted to the variable tariff. So right over Christmas the most expensive time of year I'm on variable and not the fixed rate I thought would end in March. My dd discount wasnt working either because it didn't transfer with the account. So there I am with over 200 quid to pay and having to take a day off work to set up the account. I was cut off, hung up on, lost in the either and basically left on hold. When I did get set uo and complained I was told it was all my fault and bad luck. So I reported on trust pilot and suddenly got a response and soon after told they would sort out the huge bill, except they haven't, so I'm back on hold. I have already been lost and call terminated twice. Now I have been waiting 2 hours. Still not answered and I'm actually sick of the music. I thought I'd look to see if I was the only one. Turns out not!. I am sick of this. I mean really sick. I can't afford what's happened to me at all.

posted by steve-kenz | A month ago
Re: Contacting Scottish Power

Hi, looking for some advice, as a landlord of several properties that have pay as you go meters. Im regularly on phone for hours trying to inform you a tennant has left, trying to arrange an engineer to wipe debt on meter, or to let you know that a new tennat has moved in & you should stop billing me. Regularly when i do get through the issue isnt resolved as the person i speak to on the phone seems often confused regarding the landlord/tennat aspect. Is there an easier way, am email address maybe?

Kind Regards

SC

posted by Reavley | A month ago
Re: Contacting Scottish Power

Judging by the. Age of some f the previous posts it seems that Scottish power have not listened to their customers. No matter what time of day you call or how often all you get is the bog standard we are receiving high call volumes etc. your call will be answered shortly except it isn't answered at all.

The online chat service is invariably not available and the call back service is simply an automated message and then cuts off.. If you email you may if you are lucky get a response within a week. I say response not an answer to the query I raised. All I got last time was an apology for the delay in reply.

They are quick enough to contact you when they want to increase your payments or if you cancel your direct debit out of sheer frustration.  No high call volumes then. Surprise surprise.